Last updated: June 2026
All products sold on The Inner Wheel are digital products delivered electronically. Because of the nature of digital goods, our refund policy is different from a standard retail policy.
No refunds on delivered reports
Once a personalized astrology report has been generated and delivered to your email address, we are unable to offer a refund. This is because the report has been created specifically for you using the birth data you provided, and cannot be returned or resold.
Please review your birth data carefully before submitting your order. If you provide incorrect birth information, we will do our best to regenerate your report with the corrected data at no additional charge — contact us at support@theinnerwheel.com within 7 days of delivery.
What we will make right
While we do not offer refunds on delivered reports, we stand behind the quality of our work. If you experience any of the following, contact us and we will resolve it:
- Non-delivery — if your report has not arrived within 48 hours of your order, contact us and we will resend it or investigate the issue.
- Technical error — if your report contains a significant technical error (wrong chart, missing sections, or corrupted file), we will regenerate and redeliver at no charge.
- Wrong product — if you were charged for a product other than the one you ordered, we will correct the order immediately.
Digital downloads and journals
Digital editions of the Chiron Synthesis Journal and any other downloadable products are non-refundable once the download link has been accessed. If you experience a technical problem accessing your download, contact us at support@theinnerwheel.com and we will assist you.
Sale and promotional orders
Orders placed with a promotional discount code are subject to the same policy as full-price orders. The discount does not affect your rights under this policy.
How to contact us
For any questions about your order or this policy, email us at support@theinnerwheel.com. We aim to respond within one business day.